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Timely communication12/24/2022 Provide employees with contact information they can use to ask questions and get more information. Try sending a series of short, targeted e-blasts just in time. Timely Communication: Theory and Practice for the Automated Society. When it’s time for your readers to do something, let them know! Be sure to include a deadline and enough time for them to complete it.Ĭreate and follow a communication timeline to notify employees when more information will be available-even if it’s an estimate (e.g., “shortly” or “within a few weeks”). Be sure to keep holidays and weekends in mind. When delivering your message, be truthful and as complete as possible. So there’s no excuse not to communicate with enough time for people to take action-but not too early that they file it for later and forget about it. Effective communication strategies: 7 ways to improve 1. It’s true that surprises come up, but 80% of what you need to communicate is expected. If your office does not already have a policy in place it is important set up a personal policy of returning emails in a timely manner. When do employees need a heads up? When do they really need to start paying attention? When are deadlines they need to meet? Create a policy for timely response to emails. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood. It’s about understanding the emotion and intentions behind the information. Many of us go into conversations with a clear agenda of what we want. Instead, focus on the employee experience. Effective communication is about more than just exchanging information. Tip to Communicate effectively: Be receptive to what others say. Here’s something that may surprise you: The biggest timing mistake organizations make is actually communicating too much, too soon. Here are five approaches to timely communication:įocus on what employees need to do-and when they need to do it Their preference? Information that’s delivered “just in time”-right when they need to act and before hearing it from external sources. Yes, employees pay attention to what you communicate, but they also care a lot about when they receive critical information.
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